Fault Checklist (Wireless Connections)
If you are experiencing any issues with your connection here is some information and things to check before contacting support.
Network Status can be checked here ->>
NETWORK STATUS or using the links on the Homepage/Navbar
If the Status Page does show a service issue then don't do anything with your equipment.
*** MOST IMPORTANTLY NEVER USE THE RESET BUTTON ON YOUR ROUTER ***
More Information - Fault Finding Checklist (should help resolve most issues)
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(1) Router |
(2) Cables |
(3) Dish |
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The Classic Off/On again (90%+ Fix) * NEVER USE THE RESET BUTTON |
Check there are no loose/unplugged/damaged data cables and everything is switched on at the wall |
Check the dish hasn't moved and there are no new obstructions |
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Very ocasionally you might need to unplug the cable in the blue port and plug it back in again. ![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinxquEyvd9CtG-j2eB8aUmvi9X1JmZzOSr1NehFHy8Ia3mZuWAftlWNFNjibd5-767uzdkRwMAsaYtQuUL_v1hyEVY5VdgVaqRcFp850wmcuMldKbsbJRfQXwWS-ZGGEQ0HWUXZVLo5D3e/s320/Router+and+Cable+Arrow.png) |
Check that the external cable coming into the property goes into the POE port and the other port marked LAN goes to the Blue port on your router. |
At night you might be able to look outside and see if the dish has lights ![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_pzWjx83nZc4mdYk_dQjSd9kdozhtpEKnak5WasciovifnPbRQDy3TmWGQLK79XPtdOzbmqqu9ETbpKWGJE95XjuH40j3NOSe1anTOU92XkEo2m2li9SOC0IrK7UsngPQccdFAJoxDbk-/s1600/Dish+at+night.+smallpng.png) |
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If the Router has no lights check the Plug at the wall and power cable into the router |
Try removing and re-inserting each cable one at a time and ensure the power supply has a white LED |
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Service calls where there is no fault found or equipment has been damaged are chargeable at £100 plus any parts required