Fault Checklist (Wireless Connections)
If you are experiencing any issues with your connection here is some information and things to check before contacting support.
Network Status can be checked here ->> NETWORK STATUS or using the links on the Homepage/Navbar
If the Status Page does show a service issue then don't do anything with your equipment.
*** MOST IMPORTANTLY NEVER USE THE RESET BUTTON ON YOUR ROUTER ***
| (1) Router | (2) Cables | (3) Dish | ||
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| The Classic Off/On again (90%+ Fix) * NEVER USE THE RESET BUTTON | Check there are no loose/unplugged/damaged data cables and everything is switched on at the wall | Check the dish hasn't moved and there are no new obstructions | ||
Very ocasionally you might need to unplug the cable in the blue port and plug it back in again.  |
Check that the external cable coming into the property goes into the POE port and the other port marked LAN goes to the Blue port on your router. |
At night you might be able to look outside and see if the dish has lights  |
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| If the Router has no lights check the Plug at the wall and power cable into the router | Try removing and re-inserting each cable one at a time and ensure the power supply has a white LED |
Service calls where there is no fault found or equipment has been damaged are chargeable at £100 plus any parts required
